Terms & Conditions (In Progess)

We are running an online boutique. We have workshops and display centers in Pakistan (Lahore & Rawalpindi) and United States of America (Livingston New Jersey). Ordered based manufacturing is done in our workshops located in Rawalpindi and Lahore. All the orders are delivered nationally and internationally via various authorized shipment companies.

The page is owned by Sarah Babur. Her collection consists of Originals and Designer Replicas depending on custom requirements of a client. 

Article 1 - Prices:

1.1 - The prices of our product can be communicated in Euro / US Dollar / PKR including  the shipment charges (apply only on international clients).

1.2 - Product order remains in non-starter batch until the completed transaction of payment is received by Sarah's.

Article 2 - Order:

2.1 - Sarah's has the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment.

2.2 - The procedure of placing an order is simple, select favorite design, define or customize requirements, define measurements, proposed delivery time, general negotiations, payment confirmation. Once Sarah's receives a payment confirmation, the client's order will be in progress. 

2.3 - The Measurement Form must be filled correctly and email Sarah's within proposed time frame. Sarah's is not responsible for any inaccuracy in filling measurement form.

Article 3 - Validation:

3.1 - You must declare having read and accepted the present general sales conditions before placing an order. The validation of your order means you accept these general conditions. 

3.2 - Once the order is placed by client, Sarah's will get confirmation of client's order and payment for the products made via any of the permitted options, the order remains valid and cannot be canceled in the intervening period between the commissioning of the order and the delivery. If Client canceled order after payment Sarah's would deduct charges till that stage with surcharge.

3.3 - Once the client order dispatched, payment will be non-refundable.

Article 4 - Availability:

4.1 - All dresses are custom made and can be designed in any size, style & colour.

4.2 - Sarah's takes no guarantee of the products availability that you had ordered (ready to ship/Ready made), if you are making the payment after the given time frame. Though Sarah's efforts will be to process client's initial order, but if any of the ordered products is out of stock Client will be offered to choose any other product / design / color (within the same price range). Sarah's will not be held responsible if there are delays in delivery due to out of stock products. 

4.3 - Sarah's are not responsible on the fabric, stitching, colors and fitting of readymades as product details are based on an average consumer.

4.4 - The color shown on the web pages may differ from what you get in actual. The reason is that the color shown on computer is always different from that one in real. Also different material shows same color in different variations. It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments/outfits have a tendency to reflect different shades of a color under different light and medium.

Article 5 - Delivery & Shipment Info:

Article 5.1 - General Issues

• The products bought on Sarah's are delivered within Pakistan and anywhere in the world.
• The order delivery timing will be 4 to 8 working days. There can be unexpected delivery delays due to custom clearance, usual circumstances or holidays. The delay can go up to 3-4 working days.
• The time delays indicated when making an order are based on averages. They correspond to the time needed to ship and dispatch the goods. Products are delivered to the address you indicated when ordering. If the address on your order is not correct, Sarah's is not responsible for failure to deliver your order.
• When you order several products at once, and when these products have different time delays, the longest time delay is applicable.
• Sarah's has the right to delay shipments. If items are shipped separately, any charges for postage and packing of the order will be invoiced for just one single shipment.
• Sarah's is not responsible for the consequences when there is a longer delay time.

Article 5.2 - Delivery Problem

We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / sarees worn by others, you will most certainly find some pieces missing or almost at a state of falling down.

Article 5.3 - Delivery Detail

• Orders are processed from Monday to Friday, except on Government holidays. 
• Client will bear all the delivery charges (applied only on international clients). 
• Products are sent by DHL from Pakistan. 
• Sarah's is in no case responsible for delays beyond its control due to a backlog attributable to DHL or one of its suppliers. 

Article 6 - Payment:

All payments are made in advance to confirm client's order. Payment will be considered for:

• Nationals Clients
• Cash Deposits
• Credit card and Debit card Payment can be made by Visa, MasterCard, and other cards
• Online Bank Transfers
• Internationals Clients
• Money Transfer Agent (Western Union, etc)

Article 7 - Return & Reimbursement:

7.1 - Orders are based on the measurements / sizes that a client provide Sarah's by email. Sarah's will not be responsible for any inaccuracies in the final product (specifically custom order) in lieu of the measurements provided.

7.2 - We do not accept returns or exchanges of custom orders unless they are sent incorrect or are defective, and in that case rectification service would be offered according to the situation.

7.3 - The defective products can be exchanged within 7 days of delivery. However the products that are stitched or customized as per customer’s requirement cannot be exchanged.

7.4 - Products once made according to client's measurements are delivered to client on the basis of no exchange no refund policy.

7.5 - In case of exchange, all shipment charges (delivery / return / re-delivery) are to be borne by the client and it may take couple of days to deliver exchanged product.

Article 8 - Discounts:

Sarah's have attractive discount offers for all of its loyal clients and for those who order over three products.

Article 9 - Customer Service:

For all information or any questions, Sarah's customer service is at client's disposal via e-mail e.sarahs.couture@gmail.com, or by phone / Viber / Whatsapp at + 92 (333) 570 79 99 on weekdays from 12pm to 2am (1200 hours to 0200 hours).

Article 10 - Personal Information:

Information and data concerning your identity are necessary for managing your order and for our commercial relations. Client's personal information will be completely secure and protected except feedback. Sarah's have right to use client's feedback to improve and personalize the services Sarah's offer.

Important Note:

• Sarah's entertain only Serious buyers.
• A tentative manufacturing duration will be provided to the client. As the products are customized, it would take 10-15 days for manufacturing. We will not compromise on quality, client cooperation is always appreciated.
• Embroidered products may take 15-25 days for manufacturing.

Happy Shopping! 

Thank You

Sarah